Self Storage West Hampstead Service Terms and Conditions
These Terms and Conditions set out the basis on which Self Storage West Hampstead provides storage and related services, including handling, loading, unloading, and coordination with removal services. By making a booking, using our storage facility, or arranging services through us, you agree to be bound by these Terms and Conditions. You should read them carefully before proceeding.
Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, company or organisation entering into a contract with Self Storage West Hampstead for storage or related services.
We, us, our means Self Storage West Hampstead as the provider of storage and associated services.
Storage Unit means any storage room, container, locker or space allocated to you at our facility.
Goods means any items that you bring onto our site, store in a Storage Unit, or ask us or a removal company to handle.
Removal Services means any loading, unloading, packing, transport or removal activity arranged through or in connection with Self Storage West Hampstead, whether carried out by us or by a third party removal company introduced by us.
Contract means the agreement between you and us for the provision of storage or associated services, incorporating these Terms and Conditions.
Scope of Services
Self Storage West Hampstead provides storage units and associated services, which may include assistance in coordinating removal and transport services within our general service area. Any removal company engaged directly by you will operate under its own terms, and you are responsible for reviewing those terms separately.
Our role may include facilitating access for removal vehicles, providing guidance on suitable unit sizes for your possessions, and supporting efficient movement of goods on site. We do not guarantee the availability or performance of any third party removal service.
Booking Process
You may request storage and associated services by making a booking either online, in person at our facility, or by other accepted communication methods as indicated by us from time to time.
At the time of booking, you will be required to provide accurate details, including your name, address, and a description of the Goods to be stored. You are responsible for ensuring all information is correct and up to date.
A booking is not confirmed and no Contract arises until we have accepted your request and you have provided any initial payment or deposit we require. We reserve the right to decline a booking at our discretion, including where the proposed Goods are not acceptable for storage or where we reasonably believe there may be a risk to safety or security.
Where you request assistance with or referral to a removal company, we may provide contact details or coordinate timing. Any separate agreement or booking you make with the removal company is between you and that company.
Commencement and Duration of Storage
Your right to occupy a Storage Unit begins on the agreed start date once all required payments have been made and any identification or security checks have been completed. You will be provided with access instructions for your Storage Unit.
Storage is provided on a periodic basis, typically weekly or monthly, as agreed at the time of booking. Unless terminated in accordance with these Terms and Conditions, the Contract will automatically continue on a rolling basis.
Access and Security
You are responsible for ensuring that your access codes, keys, or other security devices are kept secure and not disclosed to unauthorised persons. You must inform us promptly if you suspect any unauthorised access or loss of security devices.
We may require identification and proof of authority before granting access to a Storage Unit. We reserve the right to refuse access where we reasonably believe there may be a security or safety risk.
We may monitor the facility with security systems, but we do not guarantee the prevention of unauthorised access, theft, or damage. You remain responsible for insuring your Goods to their full replacement value.
Payments and Charges
All storage fees, handling charges, removal coordination charges, and any other fees will be set out in our current tariffs or as otherwise notified to you at the time of booking. Fees are payable in advance for each agreed period.
Payment methods will be notified to you and may include card payment, bank transfer, or recurring payment arrangements. You must ensure that payments are made on or before the due date.
If payment is not received by the due date, we may charge interest on the overdue amount at a reasonable rate and may charge administrative fees for late payment or declined transactions.
We may review our charges from time to time and will provide notice of any changes to ongoing customers in accordance with these Terms and Conditions. If you do not agree to the revised charges, you may terminate the Contract on notice before the revised charges take effect.
Deposits and Additional Costs
We may require a refundable security deposit at the start of the Contract. The deposit may be used to cover unpaid charges, cleaning costs, repair of damage caused by you or your visitors, or disposal of unauthorised items or waste.
Where additional services are requested, such as assistance with loading, unloading, or liaison with removal companies beyond standard arrangements, additional charges may be payable. You will be notified of such charges in advance where reasonably practicable.
Cancellations and Amendments
You may cancel a storage booking before the start date by providing us with notice in accordance with our cancellation policy, which will be communicated at the time of booking. Depending on the timing of your cancellation, a cancellation fee may apply.
If you wish to change your booking, such as altering the start date, unit size, or duration, we will use reasonable efforts to accommodate your request subject to availability. Changes may result in revised charges.
Where removal services have been arranged through us or a referred removal company, separate cancellation terms may apply to those services. You are responsible for complying with any such terms and for any cancellation charges imposed by the removal provider.
We may cancel or suspend the Contract or access to the facility if you breach these Terms and Conditions, fail to make payment when due, or if we reasonably believe there is a risk to safety, security, or property.
Your Responsibilities
You are responsible for packing your Goods securely, ensuring they are suitably protected for storage and any associated transport. Fragile or valuable items should be appropriately wrapped and boxed.
You must not store prohibited, illegal, perishable, explosive, flammable, or otherwise hazardous goods in your Storage Unit. This includes, but is not limited to, gas canisters, fuels, chemicals, firearms, ammunition, live animals, plants, and food that may spoil or attract pests.
You must not use the Storage Unit for any purpose other than storage, and you must not carry out any business operations, manufacturing, or repair work from the Storage Unit.
You agree to maintain the Storage Unit in a clean and tidy condition and to avoid causing any damage to the facility, equipment, or vehicles. Any damage caused by you, your agents, or your visitors may be charged to you.
Waste Regulations and Prohibited Items
You are required to comply with all applicable waste regulations and environmental rules when using our facility. You must not abandon or leave behind any waste, rubbish, or unwanted items in corridors, loading areas, car parks, or elsewhere on site.
Disposal of household waste, commercial waste, or bulky items on site is not permitted unless we have expressly agreed and have specified applicable charges. Fly-tipping, illegal dumping, or leaving items outside designated areas is strictly prohibited.
You must remove all personal belongings and any waste from your Storage Unit at the end of the Contract. Failure to do so may result in cleaning and disposal charges, which may be deducted from your deposit or charged to you directly.
We reserve the right to refuse entry to the facility for any Goods that we reasonably believe to be hazardous, illegal, or otherwise inappropriate for storage. If such Goods are discovered in a Storage Unit, we may arrange for their removal, disposal, or reporting to the relevant authorities, and you will be responsible for all associated costs.
Insurance and Risk
All Goods are stored at your sole risk. We strongly recommend that you arrange suitable insurance cover for your Goods for their full replacement value, whether through your own insurer or through any insurance arrangement that we may make available.
We do not accept responsibility for the loss, theft, or damage of Goods, except where caused by our negligence or breach of contract. In any such case, our liability is subject to the limitations set out in these Terms and Conditions.
Liability and Limitations
Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be limited or excluded by law.
Subject to the above, we shall not be liable for any indirect, consequential, or economic loss, including loss of profits, loss of business, or loss of opportunity arising out of or in connection with the storage of your Goods or the provision of associated services.
Our total liability in respect of any claim arising out of or in connection with the Contract, whether in contract, tort, or otherwise, shall be limited to the lower of the actual loss suffered or a reasonable maximum amount, having regard to the fees paid by you for the relevant period. Specific monetary limits may be communicated to you at the time of booking.
We are not liable for any loss or damage arising from causes beyond our reasonable control, including but not limited to natural disasters, extreme weather, fire, flood, acts of terrorism, civil unrest, strikes, or failures of utilities or transport networks.
Where removal services are carried out by a third party removal company, that company is solely responsible for its services. We are not liable for any loss, damage, or delay arising from the acts or omissions of removal companies not under our direct control.
Right of Lien and Sale of Goods
We have a contractual lien over the Goods stored in your Storage Unit as security for all sums due and payable under the Contract, including storage charges, interest, and any costs for cleaning, repairs, or disposal.
If you fail to pay any sums due for a specified period after the due date, we may restrict access to your Storage Unit and may, after giving reasonable notice to you, sell, dispose of, or otherwise deal with some or all of the Goods to recover the amounts owed and associated costs.
Any surplus proceeds from a sale, after deduction of all sums due and reasonable expenses, will be held for you. If the proceeds are insufficient to clear the outstanding balance, you remain liable for the shortfall.
Termination of Contract
You may terminate the Contract by giving us the period of notice specified at the time of booking or in our standard tariff. On or before the termination date, you must remove all Goods from your Storage Unit and leave it in a clean and tidy condition.
We may terminate the Contract by providing you with written notice in accordance with the notice period stated in our current tariff, or immediately if you are in material breach of these Terms and Conditions or if we are required to do so by law or regulation.
On termination, any unpaid charges will become immediately due and payable. Storage fees will generally not be refunded for periods already commenced, unless otherwise required by law or expressly agreed by us.
Personal Data and Privacy
We may collect and process personal data about you in connection with the booking, management of the facility, and the provision of services, including for security and access control purposes. We will handle your personal data in accordance with applicable data protection laws.
You consent to the use of your personal data for the administration of your account, communication regarding your Contract, and legitimate business purposes such as billing, security monitoring, and fraud prevention.
Changes to Terms and Conditions
We may amend these Terms and Conditions from time to time. Where changes affect existing customers, we will provide reasonable notice of the updated terms. Continued use of the Storage Unit or services after the changes take effect will constitute your acceptance of the revised Terms and Conditions.
If you do not agree to any material change, you may terminate the Contract by providing notice before the revised terms come into effect, in which case the existing terms will continue to apply until termination.
Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
General Provisions
If any provision of these Terms and Conditions is held to be invalid, unlawful, or unenforceable by a competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.
No failure or delay by us in exercising any right or remedy under the Contract shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy.
The Contract is between you and us. No other person shall have any rights to enforce any of its terms. You may not assign or transfer your rights or obligations under the Contract without our prior written consent.
These Terms and Conditions, together with any written confirmation of your booking and our current tariffs, constitute the entire agreement between you and us in relation to the storage and associated services, and supersede any prior discussions, correspondence, or understandings.
